Sweep customers off their feet with fast, meaningful communication
Designed to make your job easier
Hiver works on top of Gmail and is designed for simplicity - that means you don’t have to learn another solution. Onboarding a new member is like taking a walk in the park.
Powers up as you scale
User-friendly collaboration features, automations to power up productivity, advanced analytics to keep you on top of your metrics - we grow as your business grows.
Always there for you ❤️
24/7 support no matter how much you pay us, a 9.3 rating on Quality of Support by G2, and a team that's always rooting for your success.
Everything you need for providing world-class support
Shared Inbox Management
Reporting
Automated Workflows
Live Chat
Live chat for real-time customer support
With the combination of email support and live chat straight inside Gmail, your team will be delighting customers with contextual, lightning fast responses.
Faster escalations
Chat collision alerts
Better resolution times
Automate repetitive tasks. Focus on customer happiness.
Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Focus on what’s truly important.
Round-robin assignment
Rule-based automation
Analyse and improve your customer service
Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.
Identify areas of improvement
Increase agent productivity
Measure customer satisfaction
Manage customer conversations at scale
Manage shared email accounts like support@ and info@. Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.
Collaborate faster with colleagues
Track status of emails
Foster accountability
Our customers love us for good reason
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!.
Nathan Strang
Ocean Freight Operations Manager, Flexport
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Using a separate helpdesk wasn’t appealing for us.We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
Bernnan Hicks
People Operations Project Manager,Clutter
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
Christian Sibayan
Manager - Field Operations & Systems,Oxford Business Group
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Join the 8000+ teams that are using Hiver to deliver a great customer experience
